Guest blogger: Read about our PR intern, Sarah’s, trip to the PRSSA conference!
As a member of PRSSA, I was fortunate to attend the annual PRSSA conference last year in San Diego. It was my first trip to the conference – as well as California. My favorite session focused on tourism at the San Diego Zoo, and it only intensified my disappointment in not having enough time to visit the Zoo.
The San Diego Zoo is a sanctuary to animals and a leader in conservation communication efforts. Christina Simmons, public relations manager of the San Diego Zoo, spoke during the recent PRSA/PRSSA conference in San Francisco about her efforts with this special zoo.
Elephant Odyssey
Elephant Odyssey is the newest exhibit and largest project ever at the Zoo. Considering the current economic situation, this was a daring project to take on.
Despite the fact that tourism is down, they had to open the Zoo 30 minutes early on the Elephant Odyssey’s opening day, and Zoo attendance is up 14 percent since the exhibit opened. The public relations team used this exhibit as a chance to educate the public on elephants and elephants’ needs. Conservation is never far from their minds.
The Panda Cam
Simmons also spoke about the ongoing publicity surrounding the Panda exhibit. This was another daring move because only two other panda bears had been born in the United States, and both died shortly after birth. Pandas cannot always be open to the public, so that created another challenge.
To showcase the new additions without endangering their safety, Simmons and her team came up with a creative idea called the Panda Cam. With the Panda Cam, the public can remotely peek in on the animals whenever they want – making the exhibit a success despite the pandas’ special needs.
Finding your “Zen PR”
In addition to describing how the Zoo managed new exhibits, Simmons also talked about what she calls “Zen PR,” or finding a communications balance. She described three situations the team had dealt with in the past and asked the audience to think about what they would have done.
Situation: An advertising agency approached the Zoo with the idea of doing a Super Bowl commercial where a bicyclist would tackle a cheetah. Would you do it?
How the Zoo responded: They passed on the offer, despite the publicity they would have received, because this does not promote the Zoo’s overall message of conservation.
Situation: The team is planning the relocation of panda bears to the San Diego Zoo. Do you tell the public? If so, when?
How the Zoo acted: They knew they had to tell the public the pandas were coming, but waited until the pandas were one hour away from the destination and did not give an exact arrival time. This way it was a sure thing, and no one could interfere with the plan. Can you imagine everyone rushing to the highway to see panda bears being relocated? The animals’ safety was the Zoo’s main priority.
Situation: A man jumps into the bear pit, resulting in minor injuries – and it is all caught on video. Minutes later the video is being shown all over the country. Do you cash in on the extra publicity or not?
How the zoo responded: They had the tapes pulled off the air as soon as they could. Simmons believes this is not how you promote conservation, and she said, “Not all PR is good PR.”
I really gained a lot from listening to Simmons speak passionately about the safety of animals and ongoing conservation efforts of the Zoo. She advised us to always look for a communications balance between personal ethics and the job.
Do you agree with how the Zoo responded to those three scenarios?
Tags: Miller Brooks, Public Relations
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